Pretty Special Return, Refund and Exchange Policy

Thank you for shopping at Pretty Special.
If you are not entirely happy with your purchase, we want your purchase to be perfect and we’re here to help.

Returns

You have 14 calendar days to return an item from the date you received it. Please note the shipping cost is non refundable.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

The items must be unworn, unwashed, undamaged and have all labelling attached.

You will need to enclose the items receipt to show proof of purchase.

We suggest you request a certificate of postage when returning your item.

Refunds

Once we receive your item, we will inspect it and notify that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your PayPal account. You will receive the credit within a certain amount of days, depending on PayPal’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item.

Exchanges

Because we don’t offer direct exchanges, we suggest that you return your original purchase for a full refund before ordering a new size or item. If you would like to enquire about the availability of the other size or item you need please contact us.

Contact us

If you have any questions on how to return your item to us, contact us at customerservices@prettyspecialfashion.com